Job Purpose:
The Technician is responsible for servicing, testing and repairs of Desktops, Servers or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technical Service

• Follow the correct test process for all products.

Customer Satisfaction

• Complete 6 repairs per day according to the specific discipline.
• Maintain work rate at above 90% of SLA as per the described SLA for the product (2 business days).
• Maintaining a rework rate of below 2% within a 90-day period between barcodes.
• Keep the CMDB system up to date at all times and keep all client’s ad jobs updated every 2 days.

Housekeeping

• Keep work areas clean at all times.

OHS

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the Company and PPE regulations.

Shrinkage

• Have no test stock outstanding for more than 2 business days.

Qualification and Experience:

• Matric
• Comptia A+ (Must)
• Comptia S+ (Must)
• 3 Years experience on Desktop and Server repairs
• Driver’s license (Preferred)

Skills and Knowledge:

• Knowledge of ICT industry
• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Software types and function applicable to product
• Competencies
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Time management
• Methodical
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills