Job Purpose:

The Technician is responsible for servicing, testing and repair of products over a different range of products like printers and networking devices and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technician Service
• Follow the correct test process on all brands


Customer Satisfaction

• Maintain work rate at above 90% of SLA (with 3 business days)
• Maintaining rework rate of below 2% within a 90 day period between barcodes (service on printers will be excluded except if bad workmanship)
• The notes on the job must be always updated
• Accept repair on the ERP immediately after removing the item from the customer store.
• Have no test stock outstanding for more than 2 business days
• Provide customer support, either telephonic or at the front desk

General

• Assist in receiving and booking in of stock.
• Assist in dispatching stock.
• Contributes to team effort by accomplishing related results as needed.
• Provide customer support, either telephonic or at the front desk.

OHS, ISO and legal requirements

• Ensure compliance with environmental, OHS and safety including quality standards set forth by the company, PPE regulations, legislation and policy requirements.

Housekeeping

• Keep work areas clean at all time

General

• Documents actions by completing production and quality forms
• Contribute to team effort by accomplishing related results as needed.
• Provide customer support, either telephonic or at the front desk.

Qualification and Experience:

• Matric
• Comptia A+ (Must)
• Comptia N+ (Must)
• 2 Years experience as repairs technician
• Driver’s license

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Quality awareness and customer focus
• Attention to detail
• Analysis
• Problem solving