Job Purpose:

The Account Manager: Sales at Mecer Inter-Ed is responsible for maintaining and expanding relationships with key clients. The role involves managing and growing sales accounts, ensuring client satisfaction, and achieving sales targets. This position is critical for driving revenue growth and maintaining the company’s competitive position in the market.


Main Objectives:

• Account Management: Developing and maintaining long-term relationships with accounts, understanding their needs, and ensuring they receive high-quality service.
• Sales Targets: Meeting and exceeding sales targets by managing various accounts and identifying new sales opportunities.
• Client Needs Analysis: Conducting needs analyses to understand client requirements and tailoring solutions accordingly.
• Product Knowledge: Keeping updated on company products and services to effectively communicate features and benefits to clients.
• Feedback and Reporting: Providing regular feedback to management on sales performance, market trends, and client needs.
• Collaboration: Working closely with the sales team and other departments to implement sales strategies and ensure client satisfaction.
• Contract Negotiations: Negotiating contracts and closing agreements to maximize profits.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.
• AD HOC Duties:
• Various administrative tasks, beyond the above listed, from time to time.

Qualifications and Experience

• Qualification in Business Administration, Sales, Marketing, or a relevant field.
• Minimum 3 years proven experience as a Sales Account Manager or Sales Associate, preferably in a similar industry.
• Experience in managing and growing client relationships.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and accounting software.
• Experience: Current or previous experience for the related position.

Knowledge and Skills:

• Advanced Sales Techniques: Understanding of various sales methodologies and strategies, including consultative selling, solution selling, and value-based selling.
• Customer Relationship Management (CRM) Systems: Proficiency in using CRM software for tracking client interactions, managing leads, and analyzing sales data.
• Market and Industry Insights: In-depth knowledge of the industry in which Mecer Inter-Ed operates, including key trends, challenges, competitors, and regulatory environment.
• Product Expertise: Comprehensive knowledge of the company’s product lines, features, benefits, and potential applications. Understanding of how these products meet client needs and how they compare to competitors’ offerings.
• Business Acumen: Understanding of business operations, including profit and loss, revenue generation strategies, and cost optimization.
• Client Needs Analysis: Ability to analyse and understand client requirements and business objectives, and to tailor solutions accordingly.
• Contract Negotiation and Management: Knowledge of contract terms, negotiation tactics, and legal compliance in sales agreements.
• Communication and Presentation Skills: Mastery of various communication methods and presentation techniques suitable for a diverse client base.
• Strategic Planning and Forecasting: Skills in developing sales strategies and forecasts based on market analysis and sales trends.
• Networking and Relationship Building: Knowledge of effective networking strategies to build and maintain professional relationships that can lead to sales opportunities.
• Digital Sales Tools: Familiarity with digital tools and platforms used in sales, including social media, email marketing, and online advertising.
• Time Management and Prioritization: Understanding of how to effectively manage time, prioritize tasks, and balance short-term tasks with long-term strategic planning.
• Cultural Sensitivity and International Trade: For global roles, awareness of cultural differences and knowledge of international trade regulations and practices.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Proactive and able to work independently.
• Abilities of the employee to perform effectively and efficiently:
• Ability to build rapport and collaborate with clients and team members.
• Excellent organizational and multitasking skills.
• Adaptability and resilience in a fast-paced environment.
• Strong presentation and negotiation skills.
• Technical Skills
• Organizational Skills
• Problem-Solving Skills
• Communication Skills
• Soft Skills
• Ethical and Legal Awareness
• Teamwork and Collaboration