To ensure that general service administration within the workshop is well maintained, and to ensure that all multinational repair and SLA set targets are meet as per requirements.


Responsibilities:

Customer Satisfaction

• Accountabilities include, but are not limited to
• Follow up on all incoming and active repair Jobs
• Follow up on all multinational active RMA’s
• Run and manage all multinational RMA system, monitor ETAs and update system accordingly
• Manage and monitor all multinational spare part backorder and allocations to ensure repair TAT
• Pull a daily and weekly RMA report and provide detail feedback to management and vendor
• Follow up on repair ETA; provide feedback to customers and update the system accordingly
• Provide accurate and friendly service to customers and interact with other departments as required
• Creating and maintaining filling systems to adequately provide administration service.
• Conformance to policies and procedures and a high quality of customer service.
• Ensure that all multinational spare parts are assigned to technicians, and all used defective parts that are returned within the stipulated TAT

• National Senior Certificate/ Grade 12 
• Administrator experience will be of an advantage
• ITIL foundation (will be of an advantage)
• 2 years SLA experience
• Microsoft proficient in Word, Excel and Outlook

• Good knowledge of general administrative and internal processes
• Customer service knowledge
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Basic computer literacy especially in Microsoft applications skills